There’s a myriad of ways to describe Employee Engagement and a plethora of experts, authors and consultants willing to bend your ear on the subject. Words and phrases such as ‘over and above’, ‘morale’, ‘enthusiasm’, ‘loyalty’, ‘happy’ and ‘extra mile’ get tossed out there like promises from a politician up for election.
Hmmm, perhaps that’s not a fair analogy as these fine folks do in fact care about their audience. They want to help people understand what engagement is. They want to help the business determine where there may be problems. They want to see engagement levels improve.
The various expressions, metaphors and idioms articulated, probably have a personal meaning to those who espouse them and the people they have previously worked with. So in essence they are all true and make up the bigger, more holistic explanation of what engagement is.
But equally important is that certain aspects may not be applicable depending on the circumstances of an individual, team or entire organization.
The upshot is that there is no formal definition of Employee Engagement and hence the one below is simply my interpretation of what it is.
Employee Engagement is the demonstrative passion, loyalty and effort the workforce gives to their job, their team and the organization.
In other words, Engagement is found when individuals and teams work to their full potential because they are satisfied, motivated and feel valued. And it’s usually quite easy to spot in the form of
- Everyone working as a cohesive unit and helping each other achieve goals
- Staff trusted to make good decisions with minimal management oversight
- People harnessing differences for success rather than points of contention
- Leadership and team members understanding the individual traits, skills and needs of each other
- Minimal dysfunction and (time-consuming) conflict
- Pride in the work, the culture and the company as a whole
However, while it is easy to see engagement materializing (or disintegrating) in the workplace, there is no switch that turns it on or off.
This is an excerpt from my upcoming book. Click HERE to learn more